LOKER JAKARTA SELATAN PT BCI CENTRAL INDONESIA TERBARU 2025 SEBAGAI SENIOR ACCOUNT MANAGER

About the Product

• LeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects.
• Provides comprehensive project leads at every stage to stay ahead of competitors.
• Offers market trends & analytics to refine strategy and identify growth opportunities.
• Delivers key contact information for developers, architects, contractors, and suppliers.
• Includes customizable alerts & tracking for automated project updates and client movement monitoring.

Our Values

• Dream big – Embrace ambitious goals and strive to exceed expectations.
• Thrive together – Collaborate, communicate, and celebrate success.
• Own it – Take ownership and empower yourself to make a difference.
• Do the right thing – Let integrity guide your actions.

What You’ll Do

• Oversee and manage client accounts to ensure exceptional satisfaction and sustainable growth.
• Develop and execute retention strategies aligned with group objectives to achieve revenue targets and accelerate market growth.
• Foster a high-performance culture and deliver outstanding customer experiences.

Experience in the Region

• Deep cultural awareness & adaptability across Southeast Asia and Hong Kong.
• Proven success navigating local challenges and complex sales cycles in the region.

Consultative Selling Skills

• Problem-solving: understand client needs and position tailored solutions with excellent service.
• Long-term relationship building focused on trust and customer success.
• Strong industry knowledge of trends, pain points, and competitive landscape.

Results-Driven & Overachievement

• Proven sales record of consistently exceeding targets and KPIs.
• Resilience and persistence with a “never give up” attitude.
• Self-motivated and able to work independently to close deals.

Authority in Meetings

• Confident leadership in meetings, steering discussions and offering expert insights.
• Willingness to challenge decision-makers and present alternative perspectives.
• High emotional intelligence to read the room and adjust approach.

Client-Centric Mindset

• Prioritise long-term client satisfaction and retention.
• Proactive account management: anticipate challenges and offer solutions.

Analytical & Data-Driven

• Use data analytics to assess account health, identify upsell opportunities, and manage renewals.
• Monitor KPIs to ensure clients achieve desired outcomes.

Conflict Resolution & Issue Management

• Skilled at managing escalations and de-escalating client conflicts.
• Crisis management under pressure while maintaining client trust.

Strong Negotiation Skills

• Navigate complex negotiations to reach mutually beneficial agreements without unnecessary concessions.
• Handle price objections and maintain deal structure aligned with client and company goals.

Renewal & Upsell Expertise

• Proficient in managing renewals and understanding contract processes.
• Identify upsell and cross-sell opportunities to expand customer lifetime value.

Time Management & Organisation

• Prioritise accounts effectively, giving appropriate attention to high-value clients.
• Coordinate multiple stakeholders without losing sight of overall goals.

Change Management

• Guide clients through product updates and system changes to ensure smooth transitions.

Continual Learning & Development

• Commitment to learning, staying up to date with product updates and evolving sales techniques.
• Growth mindset: embrace feedback and pursue professional development.

Cross-functional Collaboration

• Work with sales, marketing, product, and technical teams to meet client needs and inform product evolution.
• Provide client-driven feedback to product teams based on market trends.

Mentorship & Team Leadership

• Mentor junior account managers or customer success staff on best practices.
• Help lead the team to achieve sales and retention goals.

Reporting & Performance Analysis

• Provide regular account updates to management on status, performance, and risks.
• Track KPIs such as customer satisfaction, retention, revenue growth, and product usage.

General

• Perform adhoc tasks as needed and adhere to local OH&S and company policies.

What You Bring to the Table

• 3–5 years B2B Account Management experience in SaaS, tech, consulting, or solution sales.
• Proven success with mid-market to enterprise clients and subscription-based models (renewals, upsells, churn reduction).
• Comfort engaging with C-suite and senior decision-makers; construction industry experience is a plus.
• Consistent top-performer with a track record of exceeding revenue targets.
• Strong negotiation skills and experience managing renewal cycles with multiple stakeholders.
• Good regional knowledge of Southeast Asia; cross-border experience is beneficial.
• Fluent in English; additional languages (Cantonese, Mandarin, Bahasa Indonesia) are a plus.
• Experienced with CRM tools and a data-driven approach to pipeline & client management.

What You Get in Return

• Uncapped commission structure with market-leading earning potential.
• Fast-track career growth and clear pathways to senior roles for high performers.
• Supportive, high-performance team culture with ongoing coaching & training.
• International learning & development opportunities with access to global sales leaders.
• Be part of an innovative, fast-growing tech company shaping construction intelligence.